Policy

SHIPPING POLICY

All orders are processed 7-22 business days (holidays not included) after the date of purchase.

Once your order has been completed, shipping usually takes up to 3-5 business days to arrive. 

All orders are shipped with USPS and signature confirmation is REQUIRED.

Business days are Monday-Friday, excluding HOLIDAYS.

No refunds / No exchanges.

PRE-ORDER

Preorders take a minimum of 16 business days and a maximum of 30 days. Please note that the turnaround time on completion is solely based on the number of orders I have ahead of yours and also whether or not I have a restock pending. If you need your wig to be shipped by a certain day, please consult with me first before making a purchase. You can have the wig you purchased customized, check the customization box if you want it customized. You can also specify your choice in the notes section at checkout.

UNITS ARE NOT READY TO SHIP UNLESS LISTED UNDER READY TO SHIP PAGE OTHERWISE.

MEASUREMENTS

Measurements for services that require them are YOUR responsibility. Making sure your hair is flat underneath your wig when taking measurements is very important.

BUILD YOUR OWN UNIT

Don’t see what you’re looking for? Send me what you’d like and get a quote. TEXT 470-735-3007 or Email me your full name, measurements & your desired look. Please allow 24-72 hrs. for your quotation. 

You also have the option to provide your own hair for a unit construction, book through our Services page.

All units will take 14-21 business days upon completion. Limited Slots Available.

DISCLAIMERS

Please note: For any custom colored unit replicating a specific color, the color will be close but not exactly as displayed in photos / videos.

I’M NOT RESPONSIBLE FOR UNITS IMPROPERLY FITTING DUE TO INCORRECT CAP SIZE SELECTION AT YOUR TIME OF ORDER. PLEASE REFER TO MY CHART.

AGREEMENT

Upon purchase, you agree to terms and conditions which list the processing times and possible delays. All sales are final. Please be sure to read each description before purchasing and feel free to ask me any questions via email:

support@belovedluxhair.com

Thank You for shopping with us Beloved!